Hook & Reel Cajun Seafood & Bar
Company Details
Monday: 12-11:30PM
Tuesday: 12-11:30PM
Wednesday: 12-11:30PM
Thursday: 12-11:30PM
Friday: 12PM-12:30AM
Saturday: 12PM-12:30AM
Contact Information
Coney Island, New York, 11224
United States
Hook & Reel Cajun Seafood & Bar Reviews
Submitted by Elaine W on 08/08/2022
Elaine W 1 stars rating.
Worst service we've ever had at a restaurant. They weren't busy at all, only about 4-5 other occupied tables. I think our server maybe had one other table part of the time. We had to ask for waters twice and it still took a long time for our server to bring them to us, even though she wasn't busy. She was hanging out at the bar with other staff and my husband went to get her so we could order. After we ordered the server said every item costs $3 more due to inflation, and I think they should put that in writing somewhere. Once we received our food, my husband had to go to the bar to ask for ketchup, and no one brought him any so then he went to the host stand to ask for ketchup, and another employee brought it to him since our server was nowhere in sight and didn't check on us at all while we were eating. My husband tried to pay at the front but they said we had to wait for our server to pay, so we caught her next time we saw her. Then they overcharged us - our total was only about $44 and when my husband was about to sign the receipt it was $115. They voided it and charged us the correct amount. My husband was keeping an eye on his credit card statement to ensure we weren't billed twice, and when the charge went through it was for more than our receipt stated because apparently our server decided to add on her own tip. This was actually the first time we'd ever not left a tip because the service was that bad, but apparently they decided to still add it on after we left. My husband called the restaurant and we will be refunded for the tip she added on. Food was fine, but definitely can't recommend eating here - or if you do go, hope you have a better experience than we did!
Submitted by Ebony Fly on 07/16/2022
Ebony Fly 5 stars rating.
I has De as a server last night. it was super busy but she helped my table and even sung happy birthday to my son. The food was good, i was recommended seasoned garlic butter. the best server you guys have I will be back.
Submitted by Erika Medina (Erimed) on 06/28/2022
Erika Medina (Erimed) 3 stars rating.
I really would love to give them a five star because I felt I left with a happy full stomach but I took some stars off because of certain things. I took one star off because they do not give the bathrooms attention at all. They should have someone check the bathrooms at least every hour. I was there for longer than an hour and entered the bathrooms before and after my meal. The bathroom looked worse after the second time I went in. There was garbage inside the sinks, no soap to wash our hands and the floor was all covered in wet mucky water. I understand people are disgusting but hopefully management will be able to fix that and ensure everyone does their part in keeping the places that we use to clean our hands, spotless. If not at all times but at least have someone with a timer check it every hour. I had children with me and even they were surprised of how dirty it was. Our server got our orders wrong even though I added a little story of why I ordered the way I ordered so they can remember, my order was wrong. I got one meal instead of two and when I ordered fries for just me I was brought two. I mean the server was friendly and nice and she brought the food out in a timely fashion but I think the loud music probably didn’t help with her being able to hear me out. But that’s the only reason I took that other star off because we didn’t get our order correctly despite me repeating it twice. They should train the servers to repeat the orders or something. If they fix those things they would be a five star. For sure. I’ll tell you about the garlic butter sauce, it was amazing, chunks of garlic made the butter so flavorful and I enjoyed the extra broccoli I ordered that was soaked in the garlic butter. My crab was perfect and the meat came out perfectly and that’s how you know they weren’t under cooked or over cooked. I would recommend this place if you have a nice loud voice and don’t mind the dirty bathroom. Although you’ll have an easier time if you just use the men’s bathroom because I noticed their bathroom was clean. If you have kids the a huge warning: the music in the bathroom is EXTRA LOUD. They had a changing table in the men’s bathroom which was nice to see. Definitely will come again but hopefully on the next visit it will be cleaner. They also have a paper spread out on the table for kids but didn’t offer my daughter any crayons or anything but luckily we had some writing tools to draw and play on the tables which makes it a nice kid friendly place. Also they have a huge television where they played the baseball game. So that was a plus also.
Submitted by Jessica Beam on 05/18/2022
Jessica Beam 3 stars rating.
Went as I was in the mood for seafood. Granted it's a chain and they are known for the choice of seasonings, but the crayfish were either overcooked or old as they didn't have that snap to them. The garlic butter sauce was great, as was the lemonade but I think future state I'd look for a more local place.
Submitted by Zarina Abdurahmanova on 05/10/2022
Zarina Abdurahmanova 5 stars rating.
Absolutely loved it!!! The food was amazing. We ordered lobster bisque, crab roll, crabmeat salad, fried flounder basket, mozzarella sticks and the hook and reel boil with original Cajun seasoning. I gotta say the food was pretty delicious. The boil bag with clams, mussels, lobster tail and crab legs was delicious and flavorful. My personal favorite was the flounder basket and fresh French fries. The place still doesn't have their liquor license, but that didn't take away from the experience ❤️
Submitted by M Dale on 04/03/2022
M Dale 2 stars rating.
The service was excellent on the Sunday afternoon. The food was good. Good portions for the price. However, the service was terrible on Saturday. The waitress never checked on our table. She put a charge for a table of 6, even if we only had 5 people because she knew she wouldn't get a good tip. We had to ask our drinks to be refilled three times. Random people would bring food from the kitchen. We got our food randomly. The soup came last. Our waitress only explained the delay after she brought the soup. Our appetizers and salads arrived with the boils over ten minutes time period. I thought this was a restaurant, but it is a sit down fast food place. They should replace the waitresses with a open drinks area. She did not do her job. The food was not as good the second time we went. It was edible. We asked for salt and waited for 15 minutes for it. We were never asked what dressing we wanted with our salads and got caeser for all three. Disappointing. Will not waste my time and money again.
Submitted by Teddy Spiliopoulos on 01/04/2022
Teddy Spiliopoulos 5 stars rating.
Its amazing to see how much Coney Island has changed and who the heck doesn't like low country boil food by the ocean. Great spot for Sunday night football..so many tvs all over the place.
Submitted by Jake Pham on 10/07/2021
Jake Pham 3 stars rating.
Didn't have the seafood boil which this restaurant is known for.
Ordered a few fried appetizers from crab bites and calamari. For the main course I ordered a fried shrimp basket.
In terms of the fried food, it's your typical greasy, overly salty, fried seafood.
Customer service is the bright point. Our server was attentive and food came out promptly.
Again, I didn't have the boil so my review is based on what I did have.
Submitted by Mario Moxey on 09/03/2021
Mario Moxey 5 stars rating.
This is an incredible seafood boil restaurant. The appetizers are outstanding and very tasty. The boils we’re finger licking and the spice had a great burn.
Dee, our waitress, was very accommodating and pleasant. I highly recommend this experience.
Submitted by Min Xu on 08/28/2021
Min Xu 5 stars rating.
The food is delicious and had great quality , enjoyed the service and the price is truly reasonable. The place is very clean. I highly recommend the seafood pasta, and the real catch combo. The kids enjoyed the place, especially the table full of activities. Anna and Alex did a great job.
