Lutz Cafe & Pastry Shop
Company Details
Tuesday: 7AM-8PM
Wednesday: 7AM-8PM
Thursday: 7AM-8PM
Friday: 7AM-9PM
Saturday: 7AM-9PM
Sunday: 8AM-8PM
Contact Information
Chicago, Illinois, 60618
United States
Lutz Cafe & Pastry Shop Reviews
Submitted by Sarah Lichtenberg on 08/17/2022
sarah lichtenberg 4 stars rating.
Wanted to love this place but unfortunately the customer service was terrible. They charged me for the cake immediately and less than 24 hours later the party was canceled due to COVID and they refused to refund me without an additional charge. Disappointing that they are passing these charges through to the consumer on a $75 cake :(
Soon after I left this review the owner reached out to me and let me know that the staff was confused about the policy and the service charge was a mistake. The concern and follow up was much appreciated and it was nice to hear that this actually isn't part of their standard practice. Full disclosure, I haven't actually tried their products yet but the initial experience was rectified!
Submitted by Dalia Rivera on 08/15/2022
Dalia Rivera 5 stars rating.
After searching for a bakery ???? I found it. Very nice, helpful, friendly workers. I place several times here. When I have a question about a cake ???? they answer my questions. Tasty pastries, and coffee.
I could say the person who always helped me out is Joanna. She's always accurate about the size of the cake.
For me this place is very unique. So, if you doubt of ordering a cake ask for help they will give you a answer correct by each step of details. ????????
. Is very rare to find employees that are really good with customers.
thank you ????
Submitted by Eddie Rodriguez on 05/24/2022
Eddie Rodriguez 5 stars rating.
We ordered a red velvet cake which was so light,moist, and super delicious! This was my first time and will definitely go back again!
Submitted by Hannah Owsiany on 04/24/2022
Hannah Owsiany 5 stars rating.
Great bakery! Whipped cream and strawberries cake is a staple here and its amazing. My favorite is the napoleon! They have a great selection and I have never been disappointed.
Submitted by Sabrina Acosta on 02/23/2022
Sabrina Acosta 5 stars rating.
Great bakery!! I go out of my way to get their Red Velvet Cupcakes!! Literally the best in the city that I've found! They actually use cream cheese frosting and its cream cheese filled!!! Cake itself is soft and moist ???? I'm writing this review because I'm just in love with them, but if you guys go to get the Red Velvet Cupcakes please leave one for me!! ????❣️
Submitted by A N N A Pleitt on 01/06/2022
A N N A Pleitt 5 stars rating.
This place is a must see! You feel like you're back in 1950, picking up a delicious handmade dessert that will impress even your mother in law...the staff is so friendly. The treats are endless, & last time the owner was treating all the kids to a frosted holiday cookie! Def visit here, you will be delighted.
Submitted by Miguel Alejandro Rodriguez Portella on 10/15/2021
Miguel Alejandro Rodriguez Portella 5 stars rating.
Price, excellent flavor would certainly try these desserts very rich 100% recommended.
Submitted by H on 08/31/2021
H 5 stars rating.
Absolutely stellar. Came here specifically to find sacher torte. Left with just that and a slice of dark chocolate cake. The best sacher torte I've yet to have! The dark chocolate cake was similarly incredible. Dark chocolate ganache coated a light chocolate mousse covering three layers of moist, dark chocolate cake. Unlike most cakes this surprisingly wasn't too sweet--it was perfect. Sacher torte had two layers of apricot jam, a rich chocolate cake base, and a beautiful dark chocolate coat.
With multiple cases of single cake slices, whole cakes, cookies, quick breads, and pastries, you're bound to find many treats to love.
With COVID the small dining area and restrooms are currently closed. That was a bummer. Quick and friendly service. Very fair prices.
Submitted by Enkh Erdenebileg on 08/01/2021
Enkh Erdenebileg 1 stars rating.
Please check your cake before you buy . There were mold on the fruits the cake tasted bad. I took it back to the store and they give me refund with an attitude and they did not care. They said the whole country is having fruit deficit!
Submitted by Drew Bobby on 07/17/2021
Drew Bobby 5 stars rating.
A great bakery my family has been coming to for years. Everything is fresh and delicious. You can't go wrong with any of their baked goods.
